Privacy Policy

 
For HL ConnectFirst Services
Hong Leong Bank values your trust in us and respects the need to maintain the security and confidentiality of information that you provide to us, whether or not you are a Hong Leong Bank customer, a registered user or a visitor to our website.

This Privacy Policy is designed to explain some of the Privacy Principles that we abide by in providing a responsible and reliable online financial service.
 
1. Types of Information We Collect From You
To apply for HL ConnectFirst offered by HLBB/HLISB through this website, you will be required to provide us with information which includes identifying information such as name, identification card number, address, contact number, age, gender, and where applicable, financial information such as income, assets and liabilities.
 
2. Use of Information

The information that we gather is primarily used to provide you with HL ConnectFirst you have requested, to evaluate your creditworthiness, to prevent fraud and to offer additional products or services that we believe might be of benefit to you. Your data may be used by HLBB/HLISB and/or of its related companies for the following purposes:-

  • Carrying out your instructions, responding to your enquiries or enquiries made on your behalf and providing you with effective and efficient services;
  • Providing or offering you with banking, financial and related services, investment management, asset management, advisory services credit, trust, insurance, estate agency, nominee or related services or any other services or products (whether provided or offered by HLBB/HLISB or its related companies or a selected third party supplier);
  • Researching, designing, launching, promoting and marketing existing and improved banking, financial and other services and products of HLBB/HLISB, its related companies or selected third parties and monitoring the provision, operation and use of such services or products;
  • Forwarding publicity materials or other information from HLBB/HLISB or its related companies or such other third parties from time to time;
  • Meeting any legal, governmental or regulatory requirement in Malaysia or any other applicable jurisdiction, including disclosure or notification requirements.

The following disclosure are mandatory and you will not have the right to opt-out of such disclosure:

  • when it is required or permitted by law i.e. where disclosure is required or permitted under legislation or regulation, government agency or court order.
  • when it is in the public interest i.e. where disclosure is required to protect the interest of the public for example in the detection of crimes, etc.
  • where it is authorised by you.
  • when we are collecting debts from you i.e. where disclosure is made to any debt collection or credit reference agency or similar provider of debt collection or credit information services to HLBB/HLISB or its related companies.

where the disclosure of information to third parties (including agents, contractors, service providers or any other person/companies rendering professional services to HLB and/or its related parties) is for the purpose of such third party providing services or products to HLBB/HLISB or its related companies and such third parties have given their undertaking to maintain the confidentiality of such information.
 
3. Employee Access
Employee access is limited to authorized employees who are fully trained in the handling of your information and those with a business reason for knowing the information. These employees are required to carefully preserve the confidentiality of your information and to respect your privacy at all times. Employees who have access to your information will be subject to disciplinary action should they fail to observe this Privacy Policy.
 
4. Security Measures in Place to Protect the Information
We protect your information safely in a high security data centre, adhering to strict computer security standards. We have put in place privacy protection control systems designed to ensure that information about our customers remain safe, secure and private. For further information on our security measures please see our security statement.
 
5. Accuracy of Information
We understand that keeping your data and information accurate and complete is very important. You can help us keep accurate records by informing us of any changes so that we can update our records accordingly. If you have any reason to believe that our records of you are inaccurate, incomplete or not current, please write in to us upon which we will promptly rectify any such errors.
 
6. Customers Complaints
You may address any queries, concerns or complaints that you may have about the use by us of any of your data and information by writing in to us or contacting us via post, facsimile or e-mail at the following address:-

Client Services
Transaction Banking
Business and Corporate Banking
Level 10, Menara Hong Leong,
No. 6, Jalan Damanlela,
Bukit Damansara,
50490 Kuala Lumpur, Malaysia.

Facsimile Number: +603-20818934
Email Address: cmp@hlb.hongleong.com.my