FREQUENTLY ASKED QUESTIONS (FAQ)

  1. What is Connect BIZ?

    2. Connect BIZ is HLBVN’s Corporate Internet Banking services.

  2. What are the features in Connect BIZ?

    3. Connect Biz has the following features:

  3. Which customers are eligible for to Connect BIZ?

    4. Connect BIZ will be extended to Corporate customers who open corporate accounts with HLBVN.

  4. How and where customers can subscribe for Connect BIZ?

    5. Customers can follow the guidelines of how to subscribe for Connect BIZ here

  5. What are fees in Connect BIZ?

    6. Fees and charges of Connect BIZ is available in this section

  6. How long is the processing time Connect BIZ subscription?

    7. The processing time for Connect BIZ subscription of a new Connect BIZ customer will be 3 working days upon receiving completed and valid documents.

  7. What is the Connect BIZ availability?

    8. The Connect BIZ is available from 1am to 11pm on daily basis inclusive of Public Holidays.

  8. Can I access the service from overseas?

    9. Connect BIZ can be accessed from anywhere as long as you have access to the Internet.

  9. What should I do if I want to add New Account?

    10. You are required to complete the Service Request Form and submit to your originated branch of the principle account specified in the Connect BIZ Application Form for processing.

  10. What should I do if I want to add Subsidiary’s Account?

    11. You are required to complete the Service Request Form and submit with all required supporting documents to your home branch of the principle account specified in the Connect BIZ Application Form for processing.

  11. What is the role of System Administrator and System Authorizer?

    12. System Administrator is an individual who is authorized by the Accountholder to create and configure user ID for Business User who will perform account inquiry via online.
    System Authorizer is an individual who is authorized by the Accountholder to approve the creation and configuration thereof by the System Administrator.

  12. How System Administrator and System Authorizer acquire User ID and Password to access Connect Biz?
    13.

    User ID of System Administrator and System Authorizer will be created by HLBVN and sent together with their temporary password (PIN) for 1st time login in Pin Mailer.

  13. What methods available to receive Pin Mailer?
    14.

    Pin Mailer can be delivered via one of following methods:

    In order to receive the PIN Mailer, the System Administrator/Authorizer must show his/her ID to verify and sign on a Pin Mailer Acknowledge Form which will be returned to HLBVN.

  14. Login guideline:
    15.

    User is required to use the assigned User ID and the PIN for 1st time login of Connect Biz. Then, the User is required to set up his/her new password as User’s permanent password.

  15. What should I do if I want to add/ delete System Administrator(s)/ Authorizer(s)?

    16. You are required to complete the “Add, update, remove system admin & authorizer Form” and submit with the photocopy of ID of that person (for newly appointed System Administrator/ Authorizer) to your home branch of the principle account specified in the Connect BIZ Application Form for processing.

  16. What should I do if I forget my ID and/or Password?

    17. If you are a Business user with ID and password granted by your System Administrator and System Authorizer, you should request them to reset your ID and password. However, if you are the System Administrator or System Authorizer, you should fill up the “Add, update, remove system admin & authorizer Form” and fax to us for reset processing.

  17. Will I be able to change my Company ID, System Administrator/ Authorizer ID?

    18. No. You cannot change your Company ID and System Administrator/ Authorizer’s ID.

  18. What if I key in wrong password for 3 consecutive times?

    19. When your password has been entered wrongly on 3 consecutive attempts, your account will automatically be locked. For unlock account, please refer to the guideline in question 16.

  19. Who do I contact in the Bank when assistance is required?
    20.

Please contact HLBVN Call Center
Telephone No. : +84 28 7300 8100
Email Address: ask@hlbvn.hongleong.com