Interactive Phone Banking - Hong Leong Bank

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “2” – Credit Card

Step 4: Press “1” – Balance & Transaction Inquiry

Step 5: Key in 12-digits NRIC

Step 6: IVR Authentication

Key in 6-digit IVR OTP <or> Last 6-digit of Credit Card number

Step 7: Press “2” – Transaction History

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “2” – Credit Card

Step 4: Press “2” – Card Activation

Step 5: Key in 12-digits NRIC

Step 7: IVR Authentication

Key in 6-digit IVR OTP

Step 7: Key in last 6-digit of Credit Card Number and Expiry Date (MMYYYY)

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “2” – Credit Card

Step 4: Press “3” –  Credit Card PIN

Step 5: Key in 12-digits NRIC

Step 6: IVR Authentication

Key in 6-digit IVR OTP

Step 7: Press “2” – Reset Forgotten PIN

Step 8: Key in last 6-digit of Credit Card Number

POINTS INQUIRY

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “2” – Credit Card

Step 4: Press “4” –  Points Inquiry & Redemption

Step 5: Press “1” – Points Inquiry

Step 6: Key in 12-digits NRIC

Step 7: IVR Authentication

      Key in 6-digit IVR OTP <or>

      Last 6-digit of Credit Card number

POINTS REDEMPTION

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “2” – Credit Card

Step 4: Press “4” –  Points Inquiry & Redemption

Step 5: Press “2” – Points Redemption

Step 6: Key in 12-digits NRIC

Step 7: IVR Authentication

      Key in 6-digit IVR OTP

Step 8: Submit your gift redemption request by listening to the IVR instructions

REDEMPTION HISTORY

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “2” – Credit Card

Step 4: Press “4” –  Points Inquiry & Redemption

Step 5: Press “3” – Redemption History

Step 6: Key in 12-digits NRIC

Step 7: IVR Authentication

      Key in 6-digit IVR OTP <or>

      Last 6-digit of Credit Card number

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “3” – Deposit Account or Debit Card

Step 4: Press “1” – Balance & Transaction Inquiry

Step 5: Key in 12-digits NRIC

Step 6: IVR Authentication

Key in 6-digit IVR OTP <or> Last 6-digit of Current or Savings account number

Step 7: Press “2” – Transaction History

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “3” – Deposit Account or Debit Card

Step 4: Press “2” –  Debit Card PIN

Step 5: Key in 12-digits NRIC

Step 6: IVR Authentication

Key in 6-digit IVR OTP

Step 7: Press “1” – Create/Change Card PIN

Step 8: Key in last 6-digit of Debit Card Number

Step 9: Enter and confirm new PIN

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “3” – Deposit Account or Debit Card

Step 4: Press “2” –  Debit Card PIN

Step 5: Key in 12-digits NRIC

Step 6: IVR Authentication

Key in 6-digit IVR OTP

Step 7: Press “2” – Reset Forgotten PIN

Step 8: Key in last 6-digit of Debit Card Number

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “4” – Loans or Financing

Step 4: Press “2” – Personal Loan or Financing

Step 5: Key in 12-digits NRIC

Step 6: IVR Authentication

Key in 6-digit IVR OTP <or>

Last 6-digit of Personal Loan / Financing account number

Step 1: Call General Hotline 03-7626 8899

Step 2: Select preferred language

Step 3: At the Main Menu, Press “4” – Loans or Financing

Step 4: Press “3” – Auto Loan or Financing

Step 5: Key in 12-digits NRIC

Step 6: IVR Authentication

Key in 6-digit IVR OTP <or>

Last 6-digit of Auto Loan / Financing account number