e-Banking Charter

For Hong Leong Business Internet/Electronic Banking Services

Security Operations
As security is of paramount importance, we are strongly driven by the commitment to ensure the security of the operations of the Hong Leong Bank business internet/electronic banking services. We have devised extensive security measures which are being regularly tested by a number of independent organizations/industry experts, such as (but not limited to) 256-bit Secure Sockets Layer (SSL) data encryption, firewalls and server authentication to protect the security of your information and transactions. You will only be allowed to sign in with your registered User ID and Password.

Confidentiality of Your Personal Data
We appreciate our customers’ concern on how we deal with their business and financial information. We maintain strict security standards to prevent unauthorised access to our customers’ information.

Reliable and Quality Services
We are highly committed to maintain our customers’ best interest at all times. All staff involved in providing the online banking services are trained and possess the necessary skills required of them to address any related security and privacy concerns that our customers may have.

Transparency of Products and Services
We are committed at all times to ensure that any disclosure of our products and services is timely and accurate. We shall not for this purpose, engage in deceptive, misleading or false representations with regards to the products and services that we provide.

Accuracy of Customer Information
All practical steps will be taken to ensure that customers’ data are accurate. If at any time you wish to inform us that any information that we hold is inaccurate, incomplete or out-of-date, please inform us in writing delivered by post or by hand or where communications with us are facilitated by our websites, by completing the relevant screens and we will take all reasonable steps to correct the information so that it is accurate, complete and up-to-date.

Security Tips
You play a significant role in your own security. You should therefore, be vigilant in keeping your security data confidential (e.g. user ID and password) at all times. With your online security in mind, we hope to equip you with practical tips on how you can prevent yourself from being a victim of any online theft or fraud. Please refer to our Online Security Tips for further details on how to ensure that your account is safe and secure.

Prompt Response to Enquiries and Complaints
We are committed to provide the highest level of service to you and we welcome any suggestions, comments, feedback, enquiries, or complaints which you may have in respect of our business products or services. We will use reasonable endeavours to ensure relevant steps are taken to resolve your requests promptly.

Please contact us via email at cmp@hlbb.hongleong.com.my or you may contact our Hong Leong Call Center at +603-7661 7777.