Service Turnaround Time
Service Turnaround Time
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| Type of Queries |
Turnaround Time for HLB to Respond to Customers |
|---|---|
| Queries on crediting status | Next Business day by 6:00PM |
| Other Queries | |
| Not require further clarification from other banks |
Within three (3) Business days |
| Requires further clarification from other banks |
Within seven (7) Business days |
Local Cheque Deposit
Local Cheques deposited will be given value after 10.30pm on the next working day, provided the local cheque is deposited before the daily cut-off time and subject to clearance of float.
House Cheque Deposit
House Cheques deposited will be given value after 8am on the next working day, provided the house cheque is deposited before the daily cut-off time and subject to clearance of float.
Note:
During public holidays in Kuala Lumpur or the respective states where the cheque is deposited, the abovementioned times may be extended.
Customers are encouraged to use our electronic banking facilities via HLB Connect.
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