Mortgage Loan Info Centre

The SBR is the reference rate that all banks will use starting from 01 August 2022 in the pricing of new retail floating-rate loan/financing of existing retail loans/financing, and the renewal of revolving retail loans/financing. SBR is applicable to individuals. The SBR is linked solely to the Overnight Policy Rate (OPR), as determined by the Monetary Policy Committee (MPC) of Bank Negara Malaysia.

Base Rate is made up of 2 parts, our benchmark cost of funds (COF) and the Statutory Reserve Requirement (SRR) cost imposed by Bank Negara Malaysia.  Our benchmark COF now reflects the cost of raising new funds in prevailing market funding conditions based on the 3-month KLIBOR as well as customer deposit rates.

1. Compare the effective lending rates quoted by different financial institutions before taking out a new loan.
2. Ask for a Product Disclosure Sheet (PDS) providing you with the effective lending rate and total repayments amounts for the loan/financing facilities you plan to take out.
3. Ask your financial institution to explain the factors which may lead to a change in the Standardised Base Rate.
4. Your monthly repayment amount will increase or decrease when there is a change in the Standardised Base Rate.
5. You should also assess whether you can continue to afford the loan repayment if the lending rate increases in future.

Payment of Fire Insurance Premium/Takaful Contribution via JomPAY

Borrowers can now pay their Fire Insurance/Takaful Contribution from any of their Bank Current/Savings Account (CASA) using JomPAY Channels i.e.

• ATM or
• Internet Banking or
• Mobile Banking

Borrowers are to input the payment details correctly in JomPAY as per the guideline below to avoid payment being rejected.
 

Biller Code: 62059
 

Ref 1: Loan/Financing Account Number (11 numeric characters)
 

Payment Amount: Based on the Fire Insurance Premium/Takaful Contribution amount indicated in policy schedule forwarded by Insurer/Takaful Operator.

FAQs: Maturity Date Extension in Year 2015

Q1: I noticed that the Maturity Date for my loan/financing account has been extended after the Bank one off exercise in year 2015. Why does the Bank extend the Maturity Date of my account?

A1: In May/June 2015, the Bank has reviewed your loan/financing account. We noted that with the instalment amount at the point of time, your loan/financing account was not able to be paid off within the remaining tenure due to the increasing trend of BLR/IFR.

Thus, on best effort basis, below are the Bank’s approach to enable this loan/financing account to be paid off:

1. Adjust the tenure (max tenure up to 35 years).
2. Not exceeding 70 years of age for main/ joint borrower/customer (whoever younger) at the end of the remaining tenure
3. Revise the instalment amount based on the adjusted tenure (if required).

If the first two criteria are met, tenure was adjusted as not to increase your financial burden with high increase of instalment amount.

Q2:  I noticed that my current tenure is above 35 years. Do I have to settle my loan/financing outstanding at lump sum on year 35?

A2: No. You may pay according to the original Maturity Date.

Q3: What is the Maturity Date of my loan/financing account if my Original Maturity Date has already lapsed?

A3: The revised Maturity Date shall be applicable to your account. You have to continue to pay the current instalment until the revised Maturity Date.

Q4:  How was the Original Maturity Date being calculated?

A4: The correct methodology to calculate the Original Maturity Date is based on 1^st Instalment Date + Approved Tenure.

For example:

1^st Instalment Date = 01 June2006

Approved Tenure (as per Letter Offer) = 25 years

Original Maturity Date = 01 May 2031

(Note: The change of Maturity Date does not affect the mortgage/property account’s outstanding balance.)

Q5:  I noticed that my Maturity Date has been revised. Why did I not receive the notification letter from the Bank in year 2015 to inform me on the changes?

A5: There was no notification letter sent out to inform customer on the change of maturity date in year 2015. However, for accounts that were subject to instalment revision subsequently in August 2015 and thereafter, notification letters of instalment changed were sent to customers.

Q6: I have received the Letter of Maturity Date Extension from the Bank dated 30 November 2020. How can I inform the bank on the preferred Option on the Maturity Date?

A6:  For Loan/Financing account with joint borrower/customer or under company, please bring the form and submit it to nearest Hong Leong Bank/Hong Leong Islamic Bank branches. For individual borrower/customer under single name, you may follow the steps in our letter and complete the Online form at the weblink given. 

Q7: I have more than one loan/financing account under my own name. Can I submit more than one online form?

A7:  Yes, you can. Each account has been assigned an unique TAC in the Letter of Maturity Date Extension issued to you. You are required to refresh the webpage after you submitted every online form. Remember to refresh the webpage before you start from step 1 with TAC of other account submission.

Q8: Does the extension of maturity date affect my CCRIS record?

A8:  No, this extension of maturity date does not impact your CCRIS record.

Q9: Can I shorten the current loan/financing tenure or bring forward the maturity date of my loan/financing account?

A9:  Yes, you can. Please contact us for assistance and request the revision of instalment amount base on your preferred Maturity date.

Please take note that upon the Maturity date is confirmed and accepted by you, any future extension of tenure is subject to the approval of Restructured & Rescheduled (R&R) where it will have impact on your CCRIS record.

Q10: I need further information for my loan/financing account before I decide on the Maturity date.

A10: You may contact any of our Hong Leong Bank/Hong Leong Islamic Bank branches or contact our Call Centre at 03-76268899 or Customer Collections at 603-79591888.

We are pleased to share with you our new mortgage service charter, where we outline the service standards we provide and information on how to reach us for mortgage related queries.

1. Know your customer
2. Timely and efficient service
3. Transparent and personable service
4. Banking made accessible

Please click here to view the Mortgage Service Charter.