Updates to Investment Services Agreement
Kuala Lumpur, 1 October 2024
Dear Valued Customers,
In our effort to serve you better, we have made some updates to your Investment Services Agreement ("ISA") to reflect the most recent revisions from the Fair Treatment of Financial Consumers ("FTFC") guidelines. Please refer to the table below for a summary of changes:
Summary of Updates |
Applicability |
|---|---|
Update 1 - Time period given to customers to raise a written objection regarding the contents of confirmation and/or Statement. Revised from 14 Business Days to 21 Days. |
Customers with existing ISA: Effective 22 October onwards
New customers who open an investment account from 1 October 2024 onwards |
Update 2 - Amendments to Rejection Procedure: Customers will be informed as soon as reasonably practicable should the Bank reject any instruction or transaction. |
|
Update 3 – Delivery of Transaction Advice/Contract Note/Written Confirmation for Debt Securities The bank will deliver any of the following above for transactions concerning the purchase or sale of Equities and/or Debt Securities. |
Please click on the Investment Services Agreement link for a full version of the document.