Frequently Asked Questions - E-Statement

e-Statement FAQ

1.  What is e-Statement?

e-Statement is an electronic version of an account statement. You have the option to download it directly from HLB Connect and/or it can be sent to your email address if you subscribe for e-Statement. Paper statements are still available for customer that did not subscribe for e-statement

2.  Where can I view the Terms & Conditions of the e-Statement?

A copy of the e-Statement Terms & Conditions can be found here.

3.  Do I need to pay for e-Statement?

No, the e-Statement service is provided to you free of charge.

4.  What are the types of Hong Leong accounts that have e-Statement service?

• Credit Cards
• Debit Cards / Debit Cards-i
• Current Account / Current Account-i (individuals only)
• Foreign Currency Current Account / Foreign Currency Current Account-i (individuals only)
• Savings Account / Savings Account-i (individuals only)
• Property Financing/Property Financing-i
• Auto Loan / Auto Financing-i
• Personal Loan / Financing-i

5.  Is it safe to use e-Statement?

Yes, e-Statement is secured as your information is password protected.

6.  How do I sign up for e-Statement?

• If you are a HLB Connect user, just login to HLB Connect - www.hongleongconnect.my to view or download as per steps below:
  

• If you are not a Connect user, please register now by following the steps:

• OR Call Hong Leong Contact Center at 03-7626 8899
• OR Visit any Hong Leong Bank / Hong Leong Islamic Bank branches

7.  When will I start receiving my e-Statement if I enroll my e-Statement now?

You will receive your first e-Statement on your next statement date upon registration of HLB Connect or sign-up for email subscription.

8.  How long will my e-Statement be available for viewing in HLB Connect?

e-Statement will be available for viewing and download in HLB Connect as below:

9.  Will I be able to save my e-Statement?

Yes, you can choose to view or save your e-Statement by downloading it into your electronic storage device.

10. Why I can’t download my account statements?

Make sure you have turn off the pop-up blocker for our site as per steps below:

Note: Different web browsers may have variations in their user interfaces, settings and steps required.

11.  Will I still receive my paper statement?

Yes, paper statements are still available for customer that did not subscribe for e-statement.

You may view or download the e-Statement from HLB Connect or subscribe to Email Statement.

12.  I would like to view my statement in HLB Connect and do not wish to receive the e-Statement via email. How do I unsubscribe from Email Statement Delivery?

You can unsubscribe from this service by following these steps:

Home > Statement/Invoice > Email Subscription > Statement Subscription > Uncheck email subscription

The e-Statement will not be sent to your email in the next statement cycle.

13.  What software or hardware requirements are needed to view e-Statement online?

To view e-Statement online, you need to have the following:

• Personal computer, tablet or laptop with Internet access
• Internet browser (types of supported browsers are Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Safari and Opera)
• Adobe Acrobat Reader