As part of our on-going security measures and to align with the banking industry direction, HLB Connect App will be enabled with a security feature to protect customers from malware scams.
Important Notice
- Create a strong password and never share your banking details with anyone.
- When directed to a login page, only enter your password when you see your correct security picture.
- Always check your transaction details before approving it on AppAuthorise and pay attention to your transaction alerts. Immediately activate Emergency Lock if you notice unauthorised transactions or suspect your HLB Connect has been compromised.
- Check your account balance and statements regularly. Call us immediately if you notice errors or discrepancies.
- Keep your mobile operating system up-to-date and only download apps from the official app stores such as Google Play Store, Apple App Store & Huawei AppGallery.
- Perform regular virus and malware scan on your computer and mobile devices.
- Do not click on suspicious links and always verify the authenticity of messages sent by your bank.
- Pay attention to the security tips and warnings that we share.
- If you think you are a victim of scam, call us immediately at 03-76268899.
- To understand how we manage and protect your personal data, please read our Privacy Notice.
HLB Connect App will soon be enabled with a security feature which will detect and notify you if your mobile device is exposed to security threats which could put your mobile and online banking safety at risk.
This security feature only detects malware activity and security threats to enable us to notify you of the potential risks on your device in order to safeguard your accounts. It does not collect any personal data from your device or information about the apps that you’ve installed.
In future, our security measures may be enhanced to include restricting access to your banking app when a malware or security threat is detected in your device:
- Apps with known malware & screen mirroring features are detected
- When a screen-sharing feature is active on your device
If the security feature detects malware or security threats and vulnerabilities stated above in your device, you will be shown a message to notify you that your device is exposed to malware.
To safeguard your bank account, you will need to remove the malicious or risky apps and turn off certain settings in your device which could put your banking security at risk.
Mobile apps will require certain access permissions from your device.
Certain access is required for some apps to function as intended. For example, access permission to your geo location is needed for a navigation app to function properly. Some apps may ask for additional access permissions which may not be important since they are only used to improve user experience and do not prevent the app from performing its key functions.
Apps downloaded from official app stores will provide you with clear explanations on why certain access permissions are required. Read and understand the explanation carefully before you decide to allow access permissions.
An app that asks for full control of your device or access into sensitive information which it does not need is a red flag. When in doubt, delete suspicious apps.
It’s good practice to regularly review access permissions that you have granted to apps downloaded to your device.
Pay attention to tell-tale signs that your device may be infected with malware.
Device is operating slower than usual
Apps are taking longer to load
Battery drains faster than usual
Device has unfamiliar apps that you do not recognise
Unexplained increase in data usage
Higher phone bills than expected
While these may not be conclusive signs that your device has been infected by malware, you may consider using reputable mobile security software that can help detect, alert you of potential risks and block any harmful apps. Make sure it's also updated regularly.